Failed QC doesn't have to be stressful. This guide walks you through Kakobuy’s process for returns, exchanges, and refunds so your money and expectations stay protected.
What "Failed QC" Means on Kakobuy
When your Quality Check (QC) fails, it means the item you received from the seller does not meet Kakobuy's strict quality standards or match the original product description. Common issues include:
- Significant color, material, or size discrepancies
- Visible flaws, damage, or poor craftsmanship
- Incorrect or incomplete items
Your Action Plan: Step-by-Step
Follow these clear steps to resolve the issue efficiently.
Step 1: Don't Panic, Review the Report
Once an item fails QC, you will receive a detailed report with photos and explanations from the Kakobuy team. Carefully review this evidence to understand the specific issues.
Step 2: Choose Your Resolution Path
Based on the report, you have multiple protected options. Navigate to the order in "My Purchases" and select your preferred action:
- Request a Return & Refund:
- Request an Exchange:
- Partial Refund (if applicable):
- Request an Exchange:
Step 3: Let Kakobuy Handle the Logistics
After you select your option, the Kakobuy team will immediately contact the seller to arrange the return, exchange, or refund negotiation. You do not need to contact the seller directly.
Step 4: Track & Confirm
Monitor the status update in your order page. You will be notified when:
- Your return is received and your refund is processed.
- Your exchange item is re-ordered and new QC photos are provided.
- A refund has been issued to your original payment method.
Pro Tips for a Smooth Process
- Act Promptly:
- Clear Communication:
- Understand Policies:Kakobuy's Buyer Protection Policy
- Keep Records:
- Clear Communication: