Effective documentation is your strongest ally in any dispute. This guide explains the proven method to secure your refund by maintaining a clear, undeniable record of all communications.
The One Crucial Step You Cannot Skip
Before you even file a formal claim, start this practice immediately: Systematically document every single interaction.
The LoveGoBuy Documentation Protocol
Follow this simple but meticulous process to build an indisputable record.
1. Capture & Save Screenshots
- What to capture:
- Best practice:entire webpage
2. Summarize Live Chats & Calls
Not all communication can be screenshot. After a phone call or live chat that doesn't provide a transcript, immediately write a summary.
- Include:
3. Log Everything in Your Central Spreadsheet
This is the core of the protocol. Create a simple spreadsheet to serve as your case master file.
| Date | Time (GMT+8) | Contact Method | Agent Name/ID | Summary of Interaction | Proof File Name | Next Steps / Promises |
|---|---|---|---|---|---|---|
| 2023-10-26 | 14:30 | Live Chat | Agent_Leo | Reported missing item from order #LB12345. Agent requested photos of packaging. | 2023-10-26_chat_missing_item.png | Await email instructions for photo submission within 24h. |
| 2023-10-27 | 09:15 | Support Team | Sent requested photos as per instruction. Received auto-reply confirming receipt. | 2023-10-27_email_with_photos.pdf | Promised investigation update in 3-5 business days. |
Why this works:chronological, searchable, and completecomplete transparency
How to File Your Refund Claim with Confidence
With your documentation ready, you can now file your claim efficiently.
- Gather your spreadsheet and all corresponding proof files (screenshots, summaries).
- Submit your formal claim through LoveGoBuy's official dispute or contact form.
- In your initial message, provide a concise overview and attach your spreadsheet.
- State that you have maintained a full record of all interactions. This sets a professional tone from the outset.
- Continue logging every subsequent interaction in your spreadsheet after filing the claim.
The Benefits of Complete Transparency
- Speed:
- Credibility:
- Accuracy:
- Leverage:
- Credibility: