LoongBuy QC Process Explained: How to View Quality Check Photos and Request Modifications
2025-06-06
When purchasing products through LoongBuy, quality assurance is a top priority. Our Quality Control (QC) process ensures that you receive items meeting your expectations. This guide explains how to access QC photos, review item conditions, and request modifications if needed.
Understanding LoongBuy's Quality Check Process
Before shipping your orders, LoongBuy conducts a thorough inspection:
- Professional QC team examines each item against your order details
- Multiple high-resolution photos capture product conditions
- Defects, damages, or inconsistencies are flagged for your review
How to View QC Photos
- Log in to your LoongBuy account
- Navigate to "My Orders"
- Locate the order currently undergoing inspection
- Click "View QC Photos"
- Examine all provided images (typically includes product front/back, labels, close-ups of details)
What to Check in QC Images
When reviewing your quality check photos:
- Compare the item with the product description
- Verify correct size, color, and style
- Inspect stitching, printing quality, and material flaw
- Check for stains, tears, or manufacturing defects
How to Reject Items or Request Changes
Found an issue? Here's how to take action:
For Undisputed Quality Issues:
- Click "Reject Item"
- Select reason from the dropdown menu (wrong item, damaged, etc.)
- Upload supplementary images if necessary (for complex cases)
- Submit your request - our team will respond within 24 hours
For Partial Modifications/Rework:
- Click "Request Modifications"
- Specify exactly what needs alteration (e.g., "restitch loose hem")
- Attach annotated images highlighting problem areas
- Confirm additional costs (if applicable) before approval
Important Notes About LoongBuy QC
- QC photo requests must be made within 72 hours
- Customized/discounted items may have modified QC terms
- Certain minor defects (under 2mm) may not qualify for rejection
- Rejected items will be either replaced or refunded per your choice
Why LoongBuy's QC System Benefits You
- Prevents receiving defective products
- Saves international return shipping costs
- Transparent process with documented evidence
- Opportunity to adjust before final shipment
By actively participating in our QC process through photo reviews and modification requests, you ensure complete satisfaction with your LoongBuy purchases. For additional QC-related questions, visit our Help Center or contact customer support.