Address Entry Issues
Why can't I input my international address?
Ensure you've selected your correct country first. Some areas may require manual input if they're not listed in dropdown menus. Use the Address Line 2
How to write Chinese characters for local deliveries?
Non-Chinese buyers shipping within China should contact sellers for Chinese-character address labels. AllChinaBuy automatically generates bilingual labels for overseas orders.
Customs & Documentation
Do I need to provide ID for customs clearance?
Yes for certain countries (e.g., EU/Russia/Brazil). Typically required after shipment departure$50).
What if my package is held by customs?
Check tracking for "Customs Hold" status. You may need to:
- Submit additional documents
- Pay import taxes (usually notified via mail)
- Contact local customs office directly (tracking number required)
Shipping & Tracking
How to track AllChinaBuy orders?
3-step tracking:
- Follow initial updates in your AllChinaBuy account
- Use the provided carrier tracking number
- Switch to your local post office's system
Why hasn't my tracking updated in 10 days?
Common during:
- Customs processing
- Transport between countries (no scans on sea/air freight)
- Local post handover delays
Essential Tips for International Buyers
- Phone Number Format: Always include
+[Country Code]- Automatic address error detection: highlights invalid formats in real-time
- Priority Line recommendation: Uses duty-paid shipping to prevent customs delays