General FAQs About LoongBuy
What is LoongBuy?
LoongBuy is an innovative e-commerce platform offering a wide range of products, from electronics to fashion. With competitive prices and reliable services, it's a top choice for online shoppers globally.
How can I contact LoongBuy support?
You can reach LoongBuy's customer service team through their Help Center, live chat, or email [email protected]. Response times average 24-48 hours.
Account Troubleshooting
I can't log in to my LoongBuy account - what should I do?
If you're experiencing login issues:
- Check if your email and password are correct
- Reset your password using the 'Forgot Password' link
- Clear your browser cookies and cache
- Try a different browser or device
- Contact support if problems persist
How do I update my account information?
After logging in, go to 'My Account' → 'Personal Settings' where you can edit your profile, shipping addresses, and notification preferences.
Payment Problems and Solutions
Why was my payment declined on LoongBuy?
Common reasons for payment failures include:
- Insufficient funds in your account
- Card issuer restrictions/limits
- Billing address mismatch
- Temporary system issues
How to fix recharge issues?
Make sure:
- Enter promo codes correctly (without spaces)
- Navigate to 'Wallet' → 'Recharge' through account section (not saved links)
- Wait 5-10 minutes as processing may take time
Order Issues and Out-of-Stock Items
What happens if my ordered items go out of stock?
LoongBuy calculates inventory in real-time, but rare oversells may happen: Items are refunded immediately when undeliverable. You'll receive email notification with convenience credit options for delayed restocking.
How are missing/incorrect items handled?
Wrong items/quantities must be reported within 72 hours though the Return Portal
Still need assistance? Contact LoongBuy 24/7 customer service through your account's Help Center path for fastest resolution tracking.