Failed QC doesn't have to be stressful. This guide walks you through Kakobuy's process for returns, exchanges, and refunds so your money and expectations stay protected.
Understanding the QC Failure Process
Receiving a Quality Control (QC) failure notification for an item you purchased on Kakobuy can be disappointing. However, Kakobuy has a structured and user-centric system in place to resolve these issues efficiently. The key is to act promptly and follow the clear guidelines.
Your Step-by-Step Action Plan
Step 1: Review the QC Report
Upon a failed QC check, you will receive a detailed report with photos and/or videos highlighting the specific issues (e.g., defects, wrong color, size discrepancies, damage). Carefully examine this evidence to understand the problem.
Step 2: Choose Your Resolution Path
Based on the report, you have several options. Navigate to the "My Orders" section, select the problematic item, and initiate a resolution request. You will typically be presented with three choices:
- Return for Refund:
- Request an Exchange:
- Partial Refund (Negotiation):
- Request an Exchange:
Step 3: Submit & Wait for Seller Response
After submitting your preferred option, Kakobuy will formally notify the seller. The seller usually has a designated timeframe (e.g., 2-5 business days) to respond and agree to your request or propose an alternative solution.
Step 4: Follow the Approved Procedure
Once the resolution is approved:
- For Returns/Exchanges: Kakobuy will provide you with a return shipping label and instructions. Package the item securely and send it back. Important: Do not return the item without officially initiating the process through Kakobuy's platform.
- For Refunds: After the return is confirmed received by the seller, or a partial refund is agreed upon, Kakobuy will process the refund to your original payment method. Processing times vary by payment provider.
Step 5: Monitor the Status
You can track the progress of your return, exchange, or refund request in real-time within your Kakobuy account. The platform's support team is available to assist if there are unexpected delays or disputes.
Pro Tips for a Smooth Experience
- Act Quickly:
- Communicate Through Platform:
- Understand the Policy:Kakobuy's Buyer Protection Policy
- Quality Inspection Service:
- Communicate Through Platform: