KAKOBUY: Monitoring Seller Communication – A Guide to Speed & Reliability
On KAKOBUY, effective communication is the cornerstone of a successful transaction. Understanding a seller's responsiveness and issue-resolution efficiency is crucial. This guide explains how to track vendor communication metrics to make informed purchasing decisions.
1. Key Metrics to Monitor
Initial Response Time
This measures the average time a seller takes to give their first reply to a new inquiry. Look for vendors with a consistently low response time
Average Response Time
Beyond the first reply, this metric tracks the seller's typical speed in ongoing conversations. It indicates their general attentiveness.
Escalation Rate & Resolution Time
Monitor how often a seller's conversations require escalation to KAKOBUY support and, if escalated, how quickly the issue is ultimately resolved.
Message Completion Rate
Does the seller reliably answer all questions in a thread, or do they leave follow-up questions unanswered? High completion rates signal thoroughness.
2. How to Access and Interpret These Metrics
KAKOBUY integrates these metrics into the vendor profile and review system. Here's where to look:
- Seller Profile Dashboard:
- Review Analysis:
- Order Message History:
- KAKOBUY Vendor Scorecards:
- Review Analysis:
3. Best Practices for Buyers
Set Clear Expectations
When messaging, politely state your desired timeline for a response (e.g., "Could you please advise on this within 24 hours?").
Use the Platform
Keep all communication within KAKOBUY's official messaging system. This ensures your interactions are logged and can be used for escalation if needed.
Report Consistently Poor Performance
If a seller is chronically unresponsive or fails to resolve issues, report it through proper channels. This helps keep metrics accurate for all buyers.
Conclusion
By actively tracking seller response timesescalation metrics