After your purchased products arrive at the CNFANS warehouse, our team conducts a Quality Check (QC) and uploads detailed photos for your review. This crucial step ensures you are satisfied with the items before they are shipped. Here's how to inspect your QC photos, approve orders, or request rechecks.
The Process Overview
- Product Arrival:
- QC Inspection:
- Photo Upload:
- Your Review:
- Final Action:
- QC Inspection:
How to Inspect Your QC Photos
Carefully examine all provided photos against your order details and expectations. Focus on:
- Accuracy:
- Quality:
- Packaging & Tags:
- Completeness:
- Logo & Details:
- Quality:
Photos typically include overview shots, close-ups of details, labels, and any potential flaw points.
Taking Action: Approve or Request Recheck
Option 1: Approve the Order
If the items in the QC photos meet your standards:
- Navigate to your order page on the CNFANS platform.
- Find the "QC Photos" section and the approval button.
- Click "Approve""Approve for Shipment".
- Once approved, your order will move to the shipping preparation stage.
Tip: Approval confirms you accept the item's condition. Ensure you are fully satisfied before approving.
Option 2: Request a Recheck or Raise an Issue
If you identify a problem or need more clarity:
- Do not
- Use the "Request Recheck""Report Problem"
- Clearly specify your concern in the message box:
- Reference specific photo numbers.
- Describe the issue precisely (e.g., "scratch on the left side in Photo #3", "color appears different").
- Ask for additional photos if needed (e.g., "please provide a close-up of the sole").
- Submit your request. The CNFANS team will re-inspect the item(s) and provide updated information or photos.
- Use the "Request Recheck""Report Problem"
This process helps resolve uncertainties and ensures you only ship items you are happy with.
Pro Tips for a Smooth Experience
- Act Promptly:
- Use High-Resolution:
- Check Lighting:
- Know Policies:
- Communicate Clearly:
- Use High-Resolution:
Final Step: Shipment
After you approve all items in an order, CNFANS will proceed with final packing and dispatch according to your chosen shipping method. You will then receive tracking information to monitor your shipment's journey to you.
By carefully reviewing QC photos, you take full control of your purchase's quality, making the CNFANS shopping experience secure and satisfying.