When Quality Control fails or your items arrive damaged, LoongBuy’s dedicated dispute system is there to protect your purchase. Follow this guide to navigate the process smoothly, from submitting your ticket to receiving a refund or compensation.
Log into your LoongBuy account and navigate to "My Orders". Locate the order with the issue and click the "File Dispute""Request Help"
Fill in the required details on the form clearly:
Click "Submit"
Evidence is key to a swift resolution. Use the upload feature in your ticket to provide:
Tip: The more detailed and clear your evidence, the faster the support team can assess your claim.
Once submitted, monitor your ticket in the "My Disputes"
LoongBuy's team will mediate based on your evidence and their policies. Common resolutions include:
Once a decision is made, you will be notified within the ticket. You may need to confirm your acceptance of the proposed solution.
