Maintain Trust and Accuracy with Detailed Documentation for Final Billing
In international logistics, discrepancies between quoted and final charges often stem from repacking processes and weight changes. At FishGoo, we champion transparency. Properly documenting these steps is not just good practice—it's essential for accurate final billing and building unwavering client trust.
The Two-Pillar Documentation System
Repacking Photographic Evidence
Visual proof is irrefutable. Capture the state of the shipment before and after repacking.
- Before Repacking:
- During Repacking:
- After Repacking:
- During Repacking:
Best Practice:
Weight & Dimension Change Log
A numerical log is crucial for recalculating freight costs accurately.
| Date & Time | Action (e.g., Repack, Consolidation) | Original Weight/Dimensions | Adjusted Weight/Dimensions | Reason for Change | Responsible Staff |
|---|---|---|---|---|---|
| 2023-10-26 14:30 | Consolidated 3 cartons into 1 | 3 boxes: 22kg total, Dims varied | 1 box: 21.5kg, 60x40x50cm | Optimize for air freight volumetric weight | WH-J.Chen |
| 2023-10-27 09:15 | Added protective pallet | 1 box: 21.5kg | 1 palletized unit: 23.0kg, 120x100x80cm | Required for ocean freight stability | WH-L.Park |
Best Practice:
Integrated Workflow for Final Billing
- Document at Source:
- Upload to Shared File:
- Review & Verify:
- Transparent Communication:alongside
- Archive:
- Upload to Shared File:
Benefits of This System
Dispute Prevention
Provides clear, objective evidence to justify final freight charges, eliminating "he-said-she-said" scenarios.
Operational Accuracy
Ensures billing is based on the actual shipped product, not estimates, protecting your margins.
Enhanced Trust
Builds FishGoo's reputation as a transparent and reliable partner. Clients appreciate the visibility.
Internal Accountability
Creates a clear audit trail for internal process review and quality control.