Receiving a damaged package or discovering an item is missing can be frustrating. With MyCNBox, resolving such issues is a streamlined and supported process designed to ensure you receive fair compensation.
The Support Process: Clear and Secure
MyCNBox's dedicated support team is here to assist you every step of the way. The key to a successful resolution is providing clear evidence through their claims system.
How to File a Claim: Your Action Plan
To initiate a compensation claim, please gather and submit the following documents through the MyCNBox support portal:
1. Submit Quality Control (QC) Photos
Provide clear, high-resolution photographs that show the exterior and interior packaging of your parcel. For damaged items, take multiple angles showcasing the extent of the damage. For missing parcels, photos of the received package (if any) are crucial.
2. Provide Proof of Value (Receipts/Invoices)
Attach copies of purchase receipts, payment confirmations, or official invoices that clearly state the value of the missing or damaged item(s). This documentation is essential for accurately assessing your claim.
3. Include Relevant Chat Records
If you've already communicated with a MyCNBox agent or the seller regarding the issue, please upload screenshots of these conversations. This helps the support team understand the history and context of your situation.
Our Guarantee: Fair and Prompt Resolution
Once you submit your complete claim, the MyCNBox support team springs into action. They will:
- Review Your Case Thoroughly:
- Communicate Transparently:
- Ensure Fair Compensation:
- Communicate Transparently:
Act Quickly:
With a systematic approach and dedicated support, MyCNBox turns a stressful experience into a manageable, solution-focused process.