LoongBuy Shipping Insurance: Your Ultimate Guide to Protection
Shipping valuable items internationally can be stressful. LoongBuy offers optional insurance plans to give you peace of mind. This comprehensive guide explains how to activate coverage, what is protected, and the steps to file a claim.
Why Choose LoongBuy Shipping Insurance?
Safeguard your purchases against the unexpected. LoongBuy's insurance is designed for parcels with high monetary or sentimental value, providing a financial safety net if things go wrong during transit.
- Financial Security:
- Simple Process:
- Global Coverage:
- Simple Process:
How to Activate Your Insurance
Adding insurance to your shipment is a straightforward process integrated into your LoongBuy checkout:
- Proceed to checkout after finalizing your cart.
- In the shipping options section, look for the "Add Shipping Insurance"
- Select your preferred insurance plan (if multiple are offered).
- Confirm the declared value
- Complete your payment. Your insurance is now active, and you will receive a confirmation.
Tip: Keep all order and payment documentation safe, as you may need them for a claim.
What Does LoongBuy Insurance Cover?
Understanding your policy's scope is essential. Typically, coverage includes:
✅ Covered Incidents:
- Complete Loss:
- Partial Loss:
- Damage:
- Theft:
- Partial Loss:
❌ Typically Not Covered:
- Consequential damages or loss of profits.
- Items prohibited by LoongBuy's terms or shipping carrier regulations.
- Damage due to improper packaging by the seller.
- Minor cosmetic damage to packaging where the product is fully functional.
Always refer to the specific insurance terms and conditions provided at purchase for the definitive list.
How to File a Compensation Claim
If your parcel is lost or arrives damaged, follow these steps promptly:
- Document the Issue Immediately:
- For damage: Take clear, timestamped photographs/videos of the outer box, inner packaging, and the damaged item itself.
- For loss: Confirm the tracking shows delivery, but you haven't received it. Check with neighbors and your local post office first.
- Contact LoongBuy Customer Support:
- Submit a Formal Claim:
- Proof of purchase and insurance payment.
- Packing slip and shipping confirmation.
- Photographic/video evidence.
- A detailed description of the loss or damage.
- Investigation & Resolution:
- Submit a Formal Claim: