Ensuring Your Purchase is Protected When Quality Control Fails or Items Arrive Damaged
Despite rigorous seller vetting, sometimes purchases from online marketplaces like LoongBuy don't go as planned. An item may fail Quality Control (QC), arrive damaged, or not match its description. In such cases, LoongBuy's built-in dispute system is your primary tool for seeking a fair resolution, such as a refund or compensation. This step-by-step guide will walk you through the entire process.
The Dispute Resolution Process at a Glance
- Identify the Issue:
- Submit a Dispute Ticket:
- Upload Compelling Evidence:
- Follow the Case:
- Receive Resolution:
- Submit a Dispute Ticket:
Detailed Step-by-Step Guide
Step 1: Access the Dispute System
Log into your LoongBuy account. Navigate to "My Orders""File Dispute""Submit Ticket."
Step 2: Describe the Problem Clearly
In the ticket submission form, you will need to provide a detailed description. Be specific:
- Is it a QC failure
- Is it damage from shipping
- Is it a wrong or missing item?
- Clearly state your desired resolution (partial/full refund, replacement, etc.).
- Is it damage from shipping
Step 3: Upload Strong Evidence (Crucial Step)
This is the most critical part of your claim. Upload clear, well-lit photos or videos that conclusively show the problem.
- For QC Issues:
- For Damaged Goods:
- For Incorrect Items:
- For Damaged Goods:
Tip: The more evidence, the stronger your case.
Step 4: Submit and Monitor Your Ticket
Once submitted, your ticket will be assigned a unique Case ID. Use this to track all communications. LoongBuy's support team will review the evidence and may contact you or the seller for more information. Regularly check the status in your account's dispute center.
Step 5: Achieve Resolution
Based on the investigation, LoongBuy will mediate a resolution. This typically results in:
- A full or partial refund
- Compensation
- In some cases, a replacement
- Compensation
You will need to formally agree to the proposed resolution to close the case.
Pro Tips for a Successful Dispute
- Act Quickly:
- Be Factual and Polite:
- Respond Promptly:
- Understand the Policy:
- Be Factual and Polite: