A guide to navigating shipping delays with proactive assistance.
While BaseTao prides itself on efficient logistics and reliable shipping, global parcel delivery can sometimes encounter unforeseen delays. In these rare instances, our dedicated customer support team springs into action, partnering with courier services to track, trace, and resolve issues to ensure your parcel reaches you promptly.
The Proactive Resolution Process
BaseTao adopts a collaborative and transparent approach when a shipment is flagged as delayed.
Step 1: Immediate Verification & Escalation
Once you report a delay through our support channels, our team immediately verifies the tracking information and shipping timeline. The case is then formally escalated to our specialized logistics department.
Step 2: Courier Partnership & Active Tracing
We initiate direct contact with the courier company (e.g., EMS, DHL, FedEx, etc.). Rather than relying on public tracking, our support agents work with their internal teams to obtain detailed, real-time status updates and pinpoint the parcel's exact location and the cause of the delay.
Step 3: Continuous Communication & Updates
You will receive regular updates via your preferred contact method (email or BaseTao message center). We believe in keeping you informed at every stage—whether the parcel is held in customs, experiencing logistical backlog, or requires address clarification.
Step 4: Solution Implementation
Depending on the issue found, BaseTao support coordinates the solution. This may involve pushing the courier for priority handling, submitting required documentation on your behalf, or initiating a trace investigation if the package is misrouted.
Step 5: Timely Resolution & Follow-up
Our goal is not just to find the parcel but to get it moving again swiftly. We follow up until the delivery is completed and confirm with you that the issue has been satisfactorily resolved.
What You Can Do
- Provide Accurate Details:
- Check for Notifications:
- Utilize Live Chat:
- Check for Notifications:
Why Choose BaseTao? Our Commitment
Delays are exceptional, not the norm. BaseTao's core strength lies in our proactive partnership with couriers. We don't just relay tracking information—we advocate for your shipment, ensuring accountability and driving solutions from the logistics provider until your parcel is safely delivered.
"Your peace of mind is our priority. We handle the stress of tracing so you don't have to."