In international logistics, accuracy and transparency are paramount. RizzitGo's standard operating procedure for documenting repacking and weight adjustments ensures full freight integrity and builds unwavering trust with our clients. Follow this guide to maintain complete accuracy.
Step 1: Initiation of Change Log
Upon identifying a need for repacking or a discrepancy in weight, the warehouse supervisor must immediately initiate a digital change log. This log is uniquely tied to the shipment's Master Air Waybill (MAWB) or House Bill (HAWB) number.
Step 2: Comprehensive Photographic Proof
Visual evidence is non-negotiable. Capture high-resolution, well-lit photos from multiple angles at each key stage:
- Before State:
- During Process:
- After State:
- Close-up Details:
All photos must be taken with a digital device that embeds timestamps and geolocation data where possible.
Step 3: Timestamp & Data Recording
Each action and photo must be tagged with an accurate, synchronized timestamp (YYYY-MM-DD HH:MM:SS Timezone). Record the final verified data:
| Measurement | Original | Adjusted | Scale Used (ID) |
|---|---|---|---|
| Weight | 25.6 kg | 23.1 kg | SCL-2024-08 |
| Dimensions (LxWxH) | 45x50x60 cm | 40x40x55 cm | LASER-001 |
Step 4: Final Audit & Client Portal Update
The logistics coordinator audits the complete log—photos, timestamps, and data. Once verified, the entire package is uploaded to the shipment's record in the RizzitGo Client Portal
This creates an immutable, transparent record that:
- Justifies final invoicing based on actual chargeable weight.
- Provides proof of careful handling and problem resolution.
- Mitigates disputes and builds long-term partnership trust.