LoongBuy Shipping Insurance: Your Complete Protection Guide
Shipping valuable items internationally can be stressful. LoongBuy's optional insurance plans provide peace of mind. This definitive guide explains how to protect your shipments and navigate the claims process.
Why Consider LoongBuy Shipping Insurance?
While LoongBuy and its logistics partners handle packages with care, unforeseen events like handling errors, accidents, or loss during transit can occur. The standard carrier compensation is often limited. LoongBuy's supplemental insurance fills this gap, offering declared value coverage for your precious purchases from China.
How to Activate Insurance on Your Shipment
Adding insurance to your LoongBuy parcel is a straightforward process:
- During the "Submit Parcel"
- Look for the "Shipping Insurance""Parcel Protection"
- Select your preferred insurance plan. You will typically insure the item's declared value (the amount you state for customs, which should reflect the purchase price).
- The insurance premium (usually a small percentage of the declared value) will be added to your total shipping cost.
- Complete your payment as usual. Your insurance is now active from the moment LoongBuy dispatches your parcel.
- Look for the "Shipping Insurance""Parcel Protection"
Note: Insurance must be purchased before
What Does LoongBuy Insurance Cover?
Understanding your policy's scope is crucial. Coverage typically includes:
- Complete Loss:
- Partial Loss:
- Damage:
- Pilferage:
- Partial Loss:
Important Exclusions & Limitations:
- Damage due to improper packaging by the sender (seller).
- Inherent vice or nature of the goods (e.g., fragile items breaking without external force).
- Consequential or indirect losses.
- Items prohibited by LoongBuy's terms or carrier restrictions.
- Losses due to customs seizures or delays.
Always read the specific terms and conditions of the insurance plan at the time of purchase.
Step-by-Step Guide to File a Compensation Claim
If your insured parcel arrives damaged or doesn't arrive at all, follow these steps promptly:
Step 1: Document the Issue Immediately
- For Damage:
- For Loss:
Step 2: Contact LoongBuy Customer Support
Initiate a claim by contacting LoongBuy Support via your account's help desk or email. Provide:
- Your parcel tracking number and order ID.
- A detailed description of the issue (loss or damage).
- For damage: attach the photographic/video evidence.
Step 3: Submit the Formal Claim Form
LoongBuy's insurance team will provide a claim form. Fill it out completely and accurately, including:
- Declared value and proof of value (e.g., screenshot of the product purchase invoice).
- A detailed list of missing/damaged items.
- Any supporting documents requested (like carrier's loss confirmation).
Step 4: Investigation & Resolution
The insurance provider will investigate, which may involve coordinating with the carrier. This process can take several weeks. Once approved, compensation is typically issued via your original payment method or as LoongBuy store credit, depending on the terms.