At MyCNBox, our commitment is to ensure a smooth and satisfying shopping experience. We understand that sometimes an item may not meet your expectations or arrive with an issue. Our transparent and customer-centric Refund & Replacement Policy
Our Core Principle: Fairness & Speed
The cornerstone of our policy is a simple promise: "Refunds are processed within a few business days when buyers provide sufficient evidence, ensuring fair treatment."
How to Request a Refund or Replacement
Step 1: Contact Customer Support
Initiate the process by logging into your MyCNBox account and visiting the "Order History"
Step 2: Provide Clear Evidence
To ensure a swift resolution, please provide the following sufficient evidence:
- Clear photos or a video of the received item, highlighting any damage, defect, or discrepancy.
- A detailed description explaining the reason for the refund/replacement request.
- For wrong items, include images showing the received product versus the ordered product.
Step 3: Our Review & Your Options
Our team will review your case promptly. Once approved, you can typically choose between:
- Full Refund:
- Item Replacement:
- Partial Refund:
- Item Replacement:
Step 4: Fast Processing & Notification
As per our policy, approved refunds are processed within a few business days. You will receive a confirmation email once the transaction is initiated. The time for the funds to appear in your account depends on your bank or payment provider. For replacements, we will provide a new tracking number promptly.
Important Tips & Policy Details
✅ Act Promptly:
✅ Complete Evidence is Key:
✅ Return Shipping:
ℹ️ Non-Refundable Items:
Our Commitment to You
MyCNBox believes in building trust with every transaction. Our clear refund and replacement process underscores our dedication to your satisfaction. By working together—with you providing necessary evidence and us ensuring rapid processing—we guarantee a fair and positive outcome. Happy shopping with MyCNBox!
For the full detailed policy, please visit our Refund Policy Page.