Shopping online should be a smooth and reliable experience. However, sometimes sellers may fail to deliver items as described, or products might not match their listings. When this happens, ACBuy's dedicated Customer Support team
Before contacting support, compile all relevant information. This strengthens your case and speeds up the process. Essential evidence includes: Navigate to the "Help Center" or "Support" section within your ACBuy account. Click on "Report a Seller""Open a Dispute."
In the ticket form, provide a clear, factual description of the problem. State what was promised, what you received, and how the seller has responded (if at all). Use the attachment function
Once submitted, ACBuy's support team will notify the seller
Check your ticket page and email regularly for status updates. You may be asked for additional information. If the initial mediation does not lead to a fair resolution (e.g., the seller is uncooperative or the proposed solution is unsatisfactory), you have the right to escalate the case. Within your support ticket, look for an option to "Request Escalation""Speak to a Senior Support Agent."
ACBuy aims for a final resolution, which could be a replacement, partial/full refund, or store credit. Once a decision is made, you will be notified officially. Do not close your ticket
By following this structured process—opening a detailed ticket, attaching solid evidence, and not hesitating to escalate—you empower ACBuy's Customer Support to effectively mediate and champion your cause. Remember, ACBuy is your partner in ensuring a trustworthy marketplace.Step-by-Step Guide to Reporting a Seller Issue
Step 1: Gather Your Evidence
Step 2: Open a Support Ticket
Step 3: Attach Your Evidence (Screenshots & Files)
Step 4: Allow Time for Mediation
Step 5: Escalate the Case if Needed
Step 6: Resolution and Follow-Up
Pro Tips for a Successful Report
ACBuy: How to Report Seller Issues and Get Help from Customer Support
2026-02-25