In the dynamic world of e-commerce, building a trusted network of suppliers is crucial. For users of EastMallBuy, systematically tracking seller performance transforms a reactive purchasing experience into a proactive sourcing strategy. This guide details how to use a simple spreadsheet to monitor key metrics and pinpoint which sellers deserve your long-term business.
Why a Seller Reliability Spreadsheet is Essential
Relying on memory or scattered transaction records leads to repeated mistakes. A centralized Seller Reliability Tracker
Key Metrics to Monitor in Your Tracker
Your spreadsheet should go beyond just a seller's name. Track these three pillars of reliability for each transaction:
1. QC Pass Rate (%)
What it is:
How to track:95%) indicate robust manufacturing and inspection processes.
2. Refund/Issue Frequency
What it is:
How to track:high and swift
3. Communication Speed & Quality
What it is:
How to track:
Building Your EastMallBuy Seller Tracker
Use a spreadsheet (like Google Sheets or Excel) with the following columns. Create a new row for each transaction:
| Seller Name/ID | Product Ordered | Order Date | QC Pass Rate (This Order) | Refund Issued? (Y/N & Amt) | Avg. Response Time (Hours) | Communication Score (1-5) | Overall Trust Score | Notes |
|---|---|---|---|---|---|---|---|---|
| Sample data will populate here as you add transactions. | ||||||||
Pro Tip:
From Data to Trusted Partnerships
Review your spreadsheet quarterly. Consolidate the transaction data for each seller to see their average QC rate, total issue count, and consistent communication score. You will quickly see patterns emerge.
Invest more business in sellers who show steady excellence. Place smaller test orders with new or volatile sellers. Use the historical data in your EastMallBuy Spreadsheet