LoongBuy: How to Request Additional QC Photos
Need a Closer Look? A Guide to Getting Detailed Verification Photos from the Warehouse
Received your Quality Control (QC) photos from LoongBuy but still have questions? It’s common to want a closer look at stitching, logos, materials, or specific details before your item is shipped. This tutorial walks you through the simple process of opening a support ticket, requesting additional pictures, and communicating effectively with the LoongBuy warehouse for peace of mind.
Step-by-Step Guide to Requesting More Photos
Step 1: Log In and Access Your Orders
Log into your LoongBuy account. Navigate to "My Orders""Warehouse"
Step 2: Open a Support Ticket
Next to the item in question, look for an option labeled "Contact Support", "After-Sales Service", or "Open Ticket". Click this to initiate a formal request directly linked to your order.
- Subject:
- Order Number:
Step 3: Write a Clear and Specific Request
Effective communication is key. Vague requests lead to confusion. Be as specific as possible in your ticket message.
Good Example:"Hello, could you please provide 2-3 close-up photos of the [specific part, e.g., left shoe logo, backpack zipper, t-shirt print]? I would like to check the [specific detail, e.g., alignment, stitching quality, color accuracy]. Please take the photos in natural light if possible. Thank you."
What to Specify:
- The exact angle
- The specific detail
- Preferred lighting/background
- Any measuring tape
- The specific detail
Step 4: Submit and Monitor Your Ticket
Once submitted, you will receive a ticket number. You can usually track the progress in your account's "My Tickets"
Step 5: Review and Respond
When new photos arrive, review them carefully. If they still don't address your concern, reply to the same ticket thread
Pro Tips for Effective Communication
- Be Polite and Patient:
- Use Annotations:
- Limit Requests:
- Understand Limitations:
- Use Annotations:
Conclusion
Requesting additional QC photos from LoongBuy is a straightforward process designed to give you confidence in your purchase. By using the support ticket system and providing clear, specific instructions, you can collaborate effectively with the warehouse team to verify your items in detail before they begin their journey to you. Happy and secure shopping!