CSSBuy: How to Request Additional QC Photos Before Shipping
Feel uncertain about an item’s quality? CSSBuy allows you to get more details. Here’s your easy guide to submitting and tracking a photo request.
Quality Control (QC) photos are essential when shopping with an agent. While CSSBuy provides standard photos, sometimes you need a closer look at specific details, materials, or potential flaws. Fortunately, CSSBuy's system makes it straightforward to request and monitor additional QC photos before finalizing your shipment.
Step-by-Step Guide to Requesting Photos
Step 1: Access Your Warehouse
Log into your CSSBuy account and navigate to the "My Warehouse"
Step 2: Select the Item
Locate the specific item you want to check more thoroughly. Click on the item or find the "Request More Photos"
Step 3: Specify Your Request
A request form will appear. Be as detailed as possible to get the photos you need:
- Specify Angles:
- Highlight Potential Flaws:
- Use Measurements:
- Highlight Potential Flaws:
Note: Some detailed requests may incur a small fee, usually displayed before you confirm.
Step 4: Submit and Confirm
Review your request and submit it. You’ll receive a confirmation, and the status of the item in your warehouse will update to reflect the pending photo request.
How to Track Your Photo Request
After submission, monitoring your request is simple:
- Notification Center:
- Warehouse Update:
- Automatic Album Update:
- If you don’t see updates within 1-2 business days, you can contact customer support for a follow-up.
- Warehouse Update:
Pro Tips for Effective QC Requests
- Be Clear and Concise:
- Compare with PSPs:
- Decide Quickly:
- Compare with PSPs: