LoveGoBuy: Streamlining Parcel Adjustments — A Guide to Logging Weight Changes and Repacking
At LoveGoBuy, accurate freight calculation is foundational to our service. Parcel adjustments like weight changes or repacking requests are common, but without clear documentation, they can lead to billing discrepancies and customer misunderstandings. This guide details the standardized procedure for recording these adjustments in our master spreadsheet to ensure complete transparency and operational clarity.
The Core Workflow: Before and After Any Parcel Action
Every physical adjustment to a parcel must be mirrored by a digital entry. The process follows a simple but non-negotiable two-step log for each event:
- Record the Initial State:
- Record the Verified Outcome:
How to Log in the Shared Spreadsheet
Our central Parcel_Adjustments_Log.xlsx
Column Header
Purpose & Required Data
Example Entry
Parcel ID
Unique tracking or order number.
LGB-7842-9
Date/Time of Request
When the change was requested by the customer or team.
2023-10-26 14:30
Adjustment Type
Dropdown: Weight Update, Repack, Consolidation, Removal.
Repack
Initial Weight (kg)
Weight before adjustment. Mandatory.
2.85
Initial Dimensions (cm)
L x W x H before change, if applicable.
30x22x15
Requested Action
Brief description. e.g., "Remove shoebox."
Repack to reduce volume.
Action Taken & Final Weight/Dimensions
Result after adjustment. Verified data only.
Box changed. Final: 1.95 kg, 28x20x12
Staff Initials
Who performed/verified the change.
MJL
Notes
Any relevant details for audit.
Customer emailed approval for repack on 26/10.
Best Practices for Transparent Logs
- Timeliness is Key:during or immediately after
- No Blank Critical Fields:Initial WeightFinal Weight
- Audit Trail:
- Consistent Format:
- Weekly Review:
- No Blank Critical Fields:Initial WeightFinal Weight
Conclusion: Transparency Drives Trust
Meticulous logging in our adjustment spreadsheet is not just administrative work—it's a core component of customer integrity and financial accuracy. By providing a clear, indisputable record of why a parcel's calculated freight changed, we protect the company from revenue loss and build stronger trust with every customer. Remember: If it's not logged, it didn't happen.
For questions on specific scenarios, please contact the Logistics Lead.