Encountering an issue with a seller, such as receiving the wrong item or facing significant shipment delays, can be frustrating. Fortunately, LoongBuy's dedicated support team is here to mediate and help resolve these problems. This step-by-step guide will show you how to effectively submit a seller complaint and outline the essential proof to provide for a swift resolution.
Step-by-Step Guide to Submitting a Complaint
- Log In to Your Account:
- Select the Problematic Order:
- Initiate the Dispute:
- Choose the Issue Type:
- Provide Detailed Information:
- Submit the Complaint:
- Select the Problematic Order:
Essential Proof for a Quick Resolution
To help LoongBuy Support mediate efficiently, provide clear and relevant evidence. Here’s what you should include:
- Order Screenshots:
- Photographic/Video Evidence:
- Communication Records:
- Relevant Dates:
- Photographic/Video Evidence:
Submitting comprehensive proof from the start significantly speeds up the investigation and resolution process.
Tips for Effective Communication
- Remain factual and polite in all descriptions.
- State your desired resolution clearly (e.g., refund, correct item shipped, compensation for delay).
- Respond promptly to any follow-up questions from the support team.