Not every order goes perfectly. This guide explains our streamlined process for managing returns, ensuring your satisfaction.
At LoongBuy, we strive for perfect transactions. However, we understand that sometimes issues arise, such as failed Quality Control (QC), incorrect itemsfactory defects. When they do, our efficient and fair return system is here to support you. Our goal is to ensure you receive appropriate compensation or a replacement with minimal hassle.
Eligible Reasons for Return
We accept return requests for the following primary reasons:
- Failed QC Inspection:
- Incorrect Item Received:
- Factory/Manufacturing Defects:
- Incorrect Item Received:
The Efficient Return Process
Step 1: Report the Issue
Log into your LoongBuy account and navigate to "My Orders." Select the problematic order and click "Request Return." Clearly describe the issue and provide photos or videos as evidence.
Step 2: Our Team Reviews
Our customer service team will review your request and evidence within 1-2 business days. We may request additional information for clarity.
Step 3: Resolution & Arrangements
Once approved, we will present the resolution:
- Replacement:
- Store Credit / Refund:
Step 4: Return Shipping (If Applicable)
For qualified cases (like our error or defects), we provide a prepaid return shipping label or guide. For other cases, instructions will be clearly communicated.
Step 5: Case Closure
The case is closed once you confirm receipt of the replacement or the compensation is processed. Our team follows up to ensure your satisfaction.
Tips for a Smooth Experience
- Provide clear, well-lit photos or videos showing the issue (e.g., defect, wrong item compared to order).
- Submit your request promptly after identifying the problem.
- Communicate through the official LoongBuy message system for faster tracking and resolution.
Our Fair Compensation Promise
If an error originates from our agents, suppliers, or QC process, we commit to a full and fair resolution. This typically means a free replacementfull refund, ensuring you are not at a loss due to issues on our side.