Waiting for a refund can be frustrating. At PinguBuy, we believe transparency is key to maintaining trust. By proactively tracking your claim's progress, you can stay informed and ensure a smoother resolution process.
Step 1: Systematically Record Your Claim Date
The moment you initiate a refund, document the official start date and time. This is your baseline for tracking.
Step 2: Log All Support Interactions & Responses
Keep a dedicated log of every communication with PinguBuy support regarding your refund.
- Channel & Date:
- Agent Name/ID:
- Key Points:
- Agent Name/ID:
Step 3: Confirm the Refund & Monitor Your Account
Once notified of approval, record the refund confirmation date and the provided timeline
Maintaining Your Dispute History
By consolidating the records from Steps 1-3, you create a powerful, chronological history. This documentation is invaluable if you need to escalate your case, providing clear evidence of dates, communications, and any delays encountered.
Pro Tip: