LoongBuy Shipping Insurance: Your Ultimate Guide to Protection
2026-02-28
Ensure your valuable shipments arrive safely. Learn how to activate coverage, understand protections, and file claims with ease.
Shipping valuable items internationally can be stressful. LoongBuy
Why Consider LoongBuy Shipping Insurance?
While LoongBuy and carriers handle packages with care, unforeseen events can occur. Insurance is recommended for:
- High-value items (electronics, jewelry, luxury goods)
- Fragile items susceptible to damage
- Shipments traveling long distances or through multiple hubs
- Any parcel where financial loss would be significant
How to Activate Insurance on Your Shipment
Adding insurance is a straightforward process during checkout:
- Proceed to the final checkout page after selecting your items.
- In the "Shipping & Delivery""Parcel Insurance"
- Select your preferred insurance plan (e.g., Basic, Comprehensive). The cost is calculated as a small percentage of your parcel's declared value.
- Ensure you accurately declare the total value
- Complete your payment. Your insurance coverage is now active and will be linked to your tracking number.
Note:
What Damages and Losses Are Covered?
LoongBuy's insurance typically covers the following scenarios, subject to the terms of your specific plan:
✅ Usually Covered
- Complete Loss:
- Partial Loss:
- Physical Damage:
- Theft:
- Water/Fire Damage:
- Partial Loss:
❌ Typically NOT Covered
- Concealed damage (damage not evident upon initial visual inspection of the outer box).
- Damage due to improper or insufficient packaging by the seller.
- Loss or damage caused by customs seizures, delays, or regulatory actions.
- Items of a prohibited or restricted nature.
- Natural wear and tear, or damage due to inherent product defects.
- Incorrect address provided by the purchaser.
Step-by-Step Guide to Filing a Claim
If your parcel is lost or damaged, act promptly by following these steps:
- Document the Issue Immediately:
- For damage: Take clear, timestamped photographs of the outer box, inner packaging, and the damaged item itself from multiple angles.
- For loss: Wait until the carrier's official investigation period concludes (usually after the "lost parcel" timeframe stated in their policy).
- Contact LoongBuy Customer Support:14 days
- Submit a Formal Claim:
- Photographs/videos
- Packing slip and invoice
- Proof of item value (payment receipt, screenshots)
- Carrier's tracking information and status
- Any communication with the carrier
- Claim Assessment:7 to 21 business days.
- Compensation:
- Submit a Formal Claim:
Pro Tips for a Smooth Experience
- Package Inspection:
- Keep Everything:
- Accurate Valuation:
- Review Policy Details:
- Keep Everything: