How to Submit a Dispute Ticket on LoongBuy
When a Quality Check (QC) fails or your purchased items arrive damaged, LoongBuy's dedicated dispute system is there to protect your purchase. This step-by-step guide outlines the process to submit a dispute ticket, upload essential evidence, and follow your case through to a satisfactory resolution, such as a refund or compensation.
When Should You Open a Dispute?
It is appropriate to submit a dispute ticket in the following scenarios:
- Failed QC:
- Visible Damage:
- Missing Items:
- Wrong Item:
- Visible Damage:
Tip:
Step-by-Step: Submitting Your Dispute
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Access the Order in Your Account
Log into your LoongBuy account and navigate to "My Orders.""File Dispute"
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Select Dispute Reason & Provide Details
Choose the most accurate reason for your dispute from the dropdown menu (e.g., "Product Damage," "Quality Issue," "Wrong Item"). In the description box, clearly explain the problem. Be specific and factual.
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Upload Compelling Evidence
This is the most critical step. Attach clear photos or videos provided by the LoongBuy QC team that show the defect, damage, or discrepancy. You can also upload screenshots of the original product listing for comparison.
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Submit and Note Your Ticket Number
Click "Submit Ticket."
After Submission: The Resolution Process
Once submitted, your dispute goes through a structured process:
- Review:
- Investigation:
- Proposal:
- A full or partial refund to your LoongBuy balance or original payment method.
- Compensation credit for the damaged item if you choose to ship it.
- A request to return the item to the seller for a replacement (seller covers cost).
- Your Response:
- Resolution & Action:
- Investigation:
Pro Tips for a Successful Dispute
- Be Clear and Concise:
- Visual Evidence is Key:
- Monitor Your Ticket:
- Remain Polite:
- Visual Evidence is Key: