How to Cancel Your LoongBuy Order Before Shipment
A step-by-step guide to canceling unpaid or unshipped orders, understanding refunds, and avoiding delays.
Changing your mind about a purchase happens to the best of us. At LoongBuy, we understand that. Canceling an order before the seller processes and ships it
Two Key Scenarios for Cancellation
①
If you haven't completed payment, cancellation is straightforward.
- Go to "My Orders"
- Find the pending order and click "Cancel Order."
- Select a reason (optional) and confirm.
- The order will be closed immediately without financial charge.
②
If you've paid but the seller hasn't shipped the item, you can request cancellation.
- Navigate to "My Orders"
- Click "Request Cancellation""Contact Seller."
- Send a polite, clear message asking to cancel due to the item not being shipped.
- The seller must agree to cancel for the process to proceed to a refund.
Refund Eligibility & Timing
Refund eligibility depends entirely on the order status:
| Order Status | Refund Eligibility | Expected Refund Time |
|---|---|---|
| Unpaid | No charge, full cancellation | Instant order closure |
Paid / Unshipped
| Full refund |
5-14 business days, depending on your payment method and bank. |
|
| Already Shipped | Cannot cancel normally | Must refuse delivery or initiate a return after receipt. |
Important:
Tips to Avoid Delays or Deductions
Act Quickly
Check your order status immediately after deciding to cancel. Sellers prepare shipments rapidly.
Use Official Channels
Always use the LoongBuy message system ("Contact Seller") for cancellation requests. This creates a record.
Check for Promotions
If you used coupons or coins, they are typically refunded upon cancellation. Review LoongBuy's promotion policy for details.
Monitor Refund Status
After successful cancellation, you can track the refund in "My Orders" "Refund Details."