For many fashion and sneaker enthusiasts shopping through agents, detailed inspection is crucial before shipping. If the standard Quality Control (QC) photos provided by Sugargoo aren't enough, you can request additional pictures or specific measurements. This guide walks you through the simple process.
Why Request Extra QC?
The standard QC photos typically include 2-4 images showing the item's overall appearance, labels, and potential flaws. However, you might need:
- Close-ups of specific details (stitching, logos, patterns).
- Measurements (inseam, chest width, shoe sole length) to compare with size charts.
- Photos in different lighting or angles.
- Verification of all included accessories.
Requesting these extras helps avoid surprises and ensures the item meets your expectations before you pay for international shipping.
Step-by-Step Request Guide
Step 1: Access Your Warehouse
Log into your Sugargoo account. Navigate to "My Warehouse". Here you will see all items that have been purchased and stored for you.
Step 2: Locate the Item
Find the specific item for which you need more details. Click on the "QC Photos"
Step 3: Request Additional Service
On the QC photos pop-up page, look for and click the button labeled "Apply for more photos""Request Measurement".
Step 4: Specify Your Needs
A new window will open. Here, you can select from predefined options or, more importantly, use the "Remarks"
Be precise:"Please provide a close-up photo of the right shoe's heel stitching""Please measure the pit-to-pit length and shoulder width of this jacket in centimeters."
Step 5: Confirm and Pay Small Fee
Note that extra QC services usually incur a small fee (e.g., a few yuan per request). Confirm the request and pay the fee. The Sugargoo team will typically process your request within 1-2 business days.
Pro Tips for Effective Requests
- Be Clear and Concise:
- One Item per Request:
- Check Promptly:
- Combine if Possible:
- One Item per Request:
Final Check Before Shipping
After receiving your extra QC photos, you can make a final decision. If the item is satisfactory, proceed to "Submit for Shipment". If there are issues, you can initiate a return or exchange with the seller while the item is still in the Sugargoo warehouse.
Taking a few extra minutes to request detailed QC can save you significant money and disappointment on an unsatisfactory item. Happy and confident shopping with Sugargoo!