If your payment fails or a recharge doesn't reflect in your account, follow this official tutorial to contact LoongBuy's finance team and resolve the issue promptly.
Encountering a payment failure or a missing recharge can be frustrating. LoongBuy's dedicated finance support team is here to help you get your balance updated correctly. This guide outlines the correct procedure to report such issues efficiently.
Collect the following details before reaching out. This will speed up the process significantly.
Visual evidence is crucial for the finance team to investigate. Capture two key screenshots:
Ensure all relevant details in the screenshots are clear and unobstructed.
Reach out to LoongBuy's specialized support channel for payment-related inquiries. Choose one primary method to avoid duplicate tickets.
Send a detailed email to: [email protected]
Navigate to "Help Center" "Payment Issues""Failed Recharge / Payment Not Reflected".
Compose a clear and concise message using the template below. Paste it into your email or help desk ticket.
Subject:
Body:
Hello LoongBuy Finance Team,
My payment/recharge failed to reflect in my account balance.
Account Email/Username:
Transaction Date & Time:
Transaction Amount:
Payment Method:
Transaction ID/Reference:
I have attached the required screenshots:
1. The error/missing transaction on LoongBuy.
2. The successful transaction proof from my payment provider.
Please investigate and update my account balance at your earliest convenience.
Thank you.
Attach both screenshots
