Shipping valuable items internationally involves inherent risks. LoongBuy's optional insurance plans provide peace of mind. This comprehensive guide explains how to activate coverage, understand protected damages, and navigate the claims process for lost or damaged parcels.
Understanding LoongBuy's Insurance Options
LoongBuy partners with leading logistics providers to offer flexible, tiered insurance plans at the point of checkout. These plans are designed to supplement the standard carrier liability, which is often limited.
- Basic Plan:
- Comprehensive Plan:
- Declared Value Coverage:
- Comprehensive Plan:
How to Activate Shipping Insurance
Activating protection for your order is a straightforward process:
- Proceed to checkout on LoongBuy after finalizing your cart.
- In the shipping & logistics section, review the available "Insurance Options."
- Select the plan that best matches the value and fragility of your shipment.
- The insurance cost will be calculated and added to your total. Complete your payment as usual.
Important:
What Damages Are Covered?
LoongBuy's Comprehensive Insurance typically covers incidents during the entire transit from the LoongBuy warehouse to your delivery address:
| Covered Incidents | Examples | Not Covered (Typical Exclusions) |
|---|---|---|
| Total Loss or Theft | Package never scanned after dispatch, stolen in transit. | Seizure by customs, confiscated prohibited items. |
| Physical Damage | Broken electronics, crushed boxes, cracked screens. | Cosmetic scratches on items without protective packaging. |
| Water & Fire Damage | Damage from rain, flooding, or exposure to fire. | Inherent vice (e.g., material degradation). |
| Accident During Transport | Damage from vehicle collisions or handling accidents. | Incorrect address provided by the buyer. |
How to File a Compensation Claim
If your insured parcel is lost or arrives damaged, follow these steps promptly:
Step 1: Document the Issue
For Damage:andFor Loss:
Step 2: Contact LoongBuy Support
Submit a claim via the "Order Help" section of your LoongBuy account or directly email [email protected]. Include your order number, insurance plan, and a detailed description of the issue.
Step 3: Submit Evidence
Attach all supporting documents: photographs, a copy of the invoice, tracking information, and any communication with the carrier. For damage, you may need to provide a carrier damage report.
Step 4: Claim Assessment
LoongBuy's insurance team will review your claim, which may involve verification with the shipping carrier. This process usually takes 5-10 business days.
Step 5: Resolution
Upon approval, compensation will be issued based on the item's insured value and the extent of damage. This is typically processed as a refund to your original payment method or as LoongBuy store credit.