Shipping valuable items internationally can be stressful. LoongBuy's optional shipping insurance provides peace of mind. This guide explains how to activate coverage, what's protected, and how to file a claim.
Why Choose LoongBuy Shipping Insurance?
While LoongBuy and carriers handle packages with care, unforeseen events like loss, rough handling, or accidents can occur. Insurance safeguards your investment, ensuring you're compensated for covered incidents.
- Affordable Premiums:
- Simplified Process:
- Reliable Coverage:
- Simplified Process:
How to Activate Insurance at Checkout
Adding insurance is straightforward:
- Proceed to checkout after finalizing your cart.
- In the shipping method section, locate the "Shipping Insurance"
- Select your preferred insurance plan based on declared value.
- The premium will be calculated and added to your total. Review and confirm.
Tip: Insurance must be purchased before payment is completed; it cannot be added afterwards.
What Is Covered?
LoongBuy's insurance typically covers:
- Complete Loss:
- Damage:
- Pilferage:
- Damage:
Common Exclusions
- Consequential or incidental damages.
- Damage due to improper packing by the seller/manufacturer.
- Items prohibited by LoongBuy's terms or carrier restrictions.
- Natural wear and tear or depreciation.
Filing a Claim: Step-by-Step
If your parcel is lost or damaged, act promptly:
- Document Immediately:
- Contact LoongBuy Support:7 days
- Submit Claim Form:
- Provide Evidence:
- Claim Review:
- Compensation:
- Contact LoongBuy Support:7 days
Frequently Asked Questions (FAQ)
Is insurance mandatory?
No, it's entirely optional but highly recommended for high-value goods.
Can I insure an order after it's shipped?
No, insurance must be activated at the time of purchase and payment.
What is the maximum claim amount?
Compensation is based on the item's declared value (usually the invoice price) you insured for, minus any applicable deductibles, as per your chosen plan's terms.