Changed your mind or spotted a better deal? Don't worry. Cancelling an order on LoongBuy is straightforward if acted upon before the seller ships it. This guide walks you through the process for unpaid and unshipped orders, explains your refund eligibility, and shares tips to avoid delays or deductions.
When Can You Cancel?
Cancellation is typically possible in these two scenarios:
- Unpaid Orders:
- Paid but Unshipped Orders:
Once the order status changes to "Shipped," cancellation is no longer an option, and you must follow the return/refund process after delivery.
Step-by-Step Cancellation Process
- Log into Your Account:
- Locate the Order:
- Check Order Status:
- Request Cancellation:
- Select Reason (Optional):
- Submit & Confirm:
- Locate the Order:
Refund Eligibility & Timing
Understanding your refund is key to a smooth cancellation:
- Full Refund:
- Processing Time:
- Payment Method:
- Processing Time:
Note:
Tips to Avoid Delays & Deductions
- Act Quickly:
- Contact Seller Promptly:
- Understand Seller Policies:
- Keep Records:
- For Digital Items:
- Contact Seller Promptly:
Need Further Help?
If you encounter any issues or the order status changes to "Shipped" during your cancellation request, contact LoongBuy Customer Support