When quality control fails or your items arrive damaged, LoongBuy's dispute system is there to protect your purchase. This guide walks you through the process of submitting a ticket, uploading evidence, and following your case to a resolution for a refund or compensation.
Before You Submit
Ensure you have the following ready:
- Your LoongBuy order number.
- Clear photos or videos
- A clear description
Step-by-Step Guide to Submitting a Dispute Ticket
Step 1: Access the Dispute System
Log into your LoongBuy account. Navigate to "My Orders""Submit Dispute""Apply for After-Sales".
Step 2: Select Dispute Type & Describe the Issue
Choose the most accurate reason for your dispute from the provided options (e.g., "Item Damaged", "Quality Issue", "Wrong Item Received"). In the description box, provide a detailed, factual account of what went wrong. Mention specific flaws and how the item differs from the product description.
Step 3: Upload Strong Evidence
This is the most critical step. Use the upload function to add your evidence:
- Photos/Videos:
- Screenshots:
- Clear Files:
- Screenshots:
Tip: The more evidence you provide, the stronger your case will be.
Step 4: State Your Desired Resolution
Clearly state what you expect as a fair resolution. This is typically:
- A partial or full refund.
- Compensation
- A replacement
Step 5: Submit and Track Your Ticket
Review all information, then submit your dispute ticket. You will receive a case number"Dispute Center""Support Tickets"
Following Up Until Resolution
- Be Responsive:
- Stay Professional:
- Negotiation:
- Resolution:
- Stay Professional: