International shipping costs are primarily calculated by volumetric or actual weight—whichever is greater. Repacking your items with SuperBuy is a smart strategy to minimize package dimensions and weight, leading to significant savings on shipping fees. This tutorial walks you through the entire process.
Why Request Repacking?
- Reduce Volumetric Weight:
- Combine Items:
- Remove Unnecessary Weight:
- Enhanced Protection:
- Final Inspection:
- Combine Items:
Step-by-Step Request Process
Step 1: Access Your Warehouse
Log into your SuperBuy account. Navigate to "My Warehouse". Here you will see all items you have purchased and that have arrived at the SuperBuy warehouse.
Step 2: Select Items for Repacking
Check the boxes next to the items you wish to combine or repack. You can select multiple items to be consolidated into one single package. Then, click the "Submit for Shipping""Repackage"
Step 3: Submit Repacking Instructions
In the shipping submission interface, look for the "Repacking & Security"
Example Instructions:
Step 4: Choose Packaging Materials (If Applicable)
While optional, you may request or select preferred materials. Common options include:
- Reinforced Carton Box:
- Bubble Wrap / Foam:
- Vacuum Compression Bag:
- Waterproof Polymailer:
- Bubble Wrap / Foam:
Tip:
Step 5: Review, Pay, and Confirm
After entering instructions, proceed to select your international shipping line (e.g., EMS, DHL, SAL). The system will provide an estimated shipping cost based on the original package details.
Critical Next Step:final weight and dimensionsParcel Message
Step 6: Final Confirmation Before Dispatch
Before the package is actually shipped out, you have a crucial opportunity to confirm.
- Go to "My Parcels"
- Check the updated package information, including final weight, dimensions, and any photos the warehouse may have provided.
- If satisfied with the new shipping cost (which may be lower than the initial estimate), you must confirm dispatch.
- If you have concerns, contact customer service immediately.
Only after your confirmation will the parcel be handed over to the carrier for international shipping.
Pro Tips & Important Notes
- Fees:
- Photos:
- Insurance:
- Communication:
- Restrictions:
- Photos: