Step 1: Access Your "My Warehouse"
Log into your SuperBuy account and navigate to "My Warehouse". Here you will see all the items you have purchased and that have arrived at the SuperBuy warehouse.
SuperBuy Guide: How to Request Repacking Before International Shipping
2026-03-29
International shipping costs are primarily based on volumetric or actual weight. Repacking your items at the SuperBuy warehouse is a smart strategy to minimize package size and weight, leading to significant savings on shipping fees. This tutorial will guide you through the process of requesting repackaging, selecting materials, and confirming the final package before dispatch.
Why Request Repacking?
- Reduce Volumetric Weight:
- Lower Shipping Costs:
- Consolidate Multiple Items:
- Remove Unnecessary Packaging:
- Lower Shipping Costs:
Step-by-Step Tutorial: Requesting Repackaging
Step 2: Select Items for Repacking
You have two primary options:
- For a Single Item:"Repackaging""Value-Added Service"
- For Multiple Items/Consolidation:"Combine Packaging""Submit for Consolidation"
Step 3: Submit Detailed Instructions
A request form will appear. This is where you give specific instructions to the warehouse staff. Be clear and direct. Examples include:
- "Please remove the shoe box and repack the shoes tightly."
- "Discard all retail packaging and bubble wrap, use only simple plastic wrap."
- "Please fold the clothing items tightly to reduce volume."
- "Consolidate all selected items into the smallest possible box."
Step 4: Select Packaging Materials (Optional)
Depending on the service, you may be able to choose or request materials:
- Reinforced Carton Box:
- Plastic Mailer Bag:
- Bubble Wrap/Protective Film:
- Vacuum-Sealed Bag:
- Plastic Mailer Bag:
Note: Some material choices or special requests (like vacuum packing) may incur a small service fee.
Step 5: Review Fees and Confirm
The system will show any applicable fees for the repackaging service. Review the total cost and your instructions carefully. Click "Confirm""Submit"
Step 6: Wait for Processing and New Photos
Warehouse staff will typically process your request within 1-2 business days. Once complete, new photos of the repacked item or consolidated parcel will be uploaded to your warehouse page.
Step 7: Review & Confirm Before Dispatch
This is a crucial step! Always check the new photos and the updated weight/measurements.
- Verify that your instructions were followed.
- Check the new package details which will be used for shipping cost calculation.
- If satisfied, proceed to select a shipping carrier and pay for international dispatch.
- If there is an issue, contact SuperBuy customer service immediately before shipping.
Pro Tips for Effective Repacking
- Communicate Clearly:
- For Fragile Items:
- Compare Costs:
- Use the Notes Field:
- For Fragile Items: