How to Use MuleBuy: A Step-by-Step Guide for Beginners
Are you new to Chinese purchasing agencies? Don't worry! This tutorial will walk you through the entire process of using the MuleBuy platform – from account registration to package shipment. Follow these simple steps, and you'll quickly complete your first purchasing task without any hassle.
Step 1: Create a MuleBuy Account
To get started, visit the MuleBuy official website
Step 2: Add Product Links
Once logged in, navigate to the dashboard area where you can paste links of products you want to purchase from Chinese platforms like Taobao, 1688, or Weidian. MuleBuy supports various e-commerce websites.
Step 3: Select Specifications
After pasting the link, provide details about:
- Product color preference
- Size requirements
- Desired quantity
- Special instructions (if any)
The platform supports translation assistance if the original listing is in Chinese.
Step 4: Contact Customer Service (Optional)
If you have additional questions about your product order, use:
- Live Chat:
- Email Support:
- Order Comments:
- Email Support:
Step 5: Confirm Order & Payment
Review your order carefully and then:
- Recharge your MuleBuy account wallet (supports credit cards and PayPal)
- Wait for the system to confirm product availability
- Proceed with payment for both the product and domestic Chinese shipping
Step 6: Choose International Shipping
When your packages reach the MuleBuy warehouse:
- Select the shipping countries
- Choose between:
- Express shipping (3-5 days)
- Standard shipping (10-15 days)
- Economical shipping (15-30 days)
- Confirm any package consolidation options
Step 7: Track Your Package
Once your package ships, you'll receive:
- A tracking number
- Regular shipping updates
- Customs clearance notifications
Check your dashboard or shipping carrier's website for real-time updates.
Pro Tips for New Users:
- Start with buying small-value items to understand the process
- When browsing product specs, look for explicit sizing charts since Chinese sizes may differ
- If packages exceed certain thresholds, additional declarations or fees might apply to your destination country