LoveGoBuy Parcel Operations: Recording Weight Changes & Repacking Requests
Accurate spreadsheet documentation is essential for transparent logistics operations and correct freight billing. This guide outlines the standard procedure for logging parcel adjustments.
Purpose of Maintained Logs
Clear records prevent disputes by providing an audit trail for all physical adjustments to a parcel. This ensures customers are charged fairly and our partner warehouses have clear instructions.
- Eliminate Calculation Errors:
- Enhance Customer Trust:
- Streamline Warehouse Communication:
- Enhance Customer Trust:
Spreadsheet Data Entry Protocol
All changes must be recorded in the designated "Parcel Adjustments"
Column Header
Data to Record
Example & Notes
Parcel ID #
Unique LoveGoBuy parcel identification number.
LGB20231025-AB7X
Initial Weight (kg)
Weight of the parcel as initially received and scanned into our system.
2.85
Repack Request Date
Date the customer or agent formally requested repacking.
2023-11-20
Adjustment Type
Nature of the change. Use dropdown values.
Remove Packaging, Split Parcel, Consolidate
Final Weight (kg)
Confirmed weight after repacking/completion of adjustment.
2.10Mandatory field
Log Date/Agent
Date of entry and initials of the LoveGoBuy operator.
2023-11-21 / JSM
Notes
Brief context: reason for change, items removed, etc.
"Removed original shoebox per customer request to reduce volumetric weight."
Step-by-Step Workflow Example
Step 1: Request Received
Customer requests removal of excess packaging for parcel LGB20231115-8K9P4.22kg).
Step 2: Instruction to Warehouse
Forward the repacking request to the warehouse operations team with the Parcel ID.
Step 3: Record Upon Completion
Once warehouse confirms the new weight, immediately
⚠️ Critical Reminders
Freight calculation for the customer's invoice must"Final Weight"