LoongBuy FAQ: Common Questions Answered (Account Issues, Payment Failures, Out-of-Stock Items & More)
1. Account Troubleshooting
Q: How do I reset my LoongBuy password?
If you've forgotten your password, go to the login page
Q: Why can't I log into my LoongBuy account? Check your internet connection first. If the issue persists, clear your browser cache or try using a different browser. Still stuck? Contact LoongBuy support
Q: Is two-factor authentication available? Yes! Enable 2FA in your account settings
2. Payment Problems & Recharge Issues
Q: My payment failed – what now?
First, double-check your card details or payment method balance. If all seems correct, wait 1-2 hours as some banks process transactions slowly. Still declined? Try an alternative payment method like PayPal.
Q: How do I fix LoongBuy recharge issues?
Go to Wallet Balance
Q: Are there payment limits? Yes, based on your account verification level. Unverified accounts observe the standard security limits, while submitting ID documents raises your transaction cap significantly.
3. Missing, Delayed, or Out-of-Stock Items
Q: My ordered item says "Out of Stock" after payment.
We auto-cancel and refund within 3 business days if restocking isn't possible. To speed this up, submit a cancellation request. For time-sensitive items, check similar available products.
Q: Package not delivered or items missing?
Track your order via the provided shipping number. If tracking shows delivered but you haven't received it, contact your local carrier. For missing items in received packages, include photos of packaging/content in your support ticket
4. LoongBuy Help Center Resources
- Live Chat:
- Email Support:
- Community Forum:Community.LoongBuy.com
- Self-Service Hub:
- Phone (Premium Users):
- Email Support:
Pro Tip: