Connect with the community for updates, shipping news, and exclusive benefits.
The official LoongBuy Discord server
Step-by-Step Guide to Joining
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Get a Discord Account
If you don't already have one, download the Discord app (available for desktop and mobile) or use the web version. Sign up for a free account.
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Use the Official Invite Link
Click the permanent, official invite link provided on the LoongBuy website homepage or in the 'Contact Us' section. Warning:
Example link format:discord.gg/loongbuy-official
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Accept the Server Rules
Upon joining, you'll land in the #rules#welcome
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Complete Identity Verification
To protect the community, we use a simple verification system.
- Look for a message from the verification bot (like DynoCarl-bot).
- Typically, you will need to type a command such as
!verify- This process confirms you are a real user and grants you the standard "Member" role.
How to Interact with Support for Faster Help
Once verified, you can efficiently get help using these dedicated channels:
- #support-tickets#open-a-ticket: Use this channel to create a private ticket. Click the provided button or type the command (e.g.,
!ticket) to explain your issue directly to a support agent. This keeps your order details private and organized. - #shipping-updates: Check here for announcements about global logistics, delays, or new shipping routes before asking about your parcel.
- #general-help: For common questions, search this channel first. Other community members often provide quick answers, speeding up the process.
Pro Tip:LoongBuy order number
Key Channels to Explore
- #announcements
- The first channel to watch for official news and platform updates.
- #giveaways-exclusive
- Participate in special contests and giveaway events available only to Discord members.
- #haul-showcase
- See what other community members have purchased and share your own packages.
- #community-chat
- A friendly space to talk with other users about shopping, finds, and more.