AllChinaBuy Overseas Buyer FAQ: Address Format, Customs Declaration & Package Tracking
2025-06-14
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Common Shipping & Address Questions
Why can't I input my international address correctly?
When entering international addresses on AllChinaBuy:
- Use English characters only
- Put the recipient name first, followed by street address
- Enter postal/zip codes in the dedicated field
- Include phone number with country code
If still unsuccessful, try using our "Address Diagnostic Tool"
Do I need to provide ID documents for customs?
Yes in most cases.
Country | Required Docs (Typical) |
---|---|
USA/Canada | None needed for packages under $800 |
EU | Passport-like ID for VAT registration over €150 |
Brazil/Russia | CPF/TIN number mandatory |
Middle East | Commercial invoice certification before shipping |
Real-Time Package Tracking Solutions
How to track AllChinaBuy package status accurately?
After shipment confirmation:
- Login to your account
- Obtain the 17-digit tracking number
- Use our Global Tracking Portal
- For detailed transit info, click "Advanced Logistics Data"
Note:
Why does tracking show no movement for 7+ days?
Extended pauses usually indicate:
- Customs inspection
- Handover period
- Rare cases
Customs & Local Delivery Issues
What happens if customs seizes my package?
Three-step resolution process:
- You'll receive an Official Customs Notification
- Submit necessary documents
- For unreleasable items processed within 30 business days
Add our Before Shipment Customs check Service
Still Have Questions?
Our export compliance team answers queries within 4 working hours:
Contact Shipping SupportAllChinaBuy offers Top-rated escrow protection