Home > AllChinaBuy Overseas Buyer FAQ: Address Format, Customs Declaration & Package Tracking

AllChinaBuy Overseas Buyer FAQ: Address Format, Customs Declaration & Package Tracking

2025-06-14
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Common Shipping & Address Questions

Why can't I input my international address correctly?

When entering international addresses on AllChinaBuy:

  • Use English characters only
  • Put the recipient name first, followed by street address
  • Enter postal/zip codes in the dedicated field
  • Include phone number with country code

If still unsuccessful, try using our "Address Diagnostic Tool"

Do I need to provide ID documents for customs?

Yes in most cases.

CountryRequired Docs (Typical)
USA/CanadaNone needed for packages under $800
EUPassport-like ID for VAT registration over €150
Brazil/RussiaCPF/TIN number mandatory
Middle EastCommercial invoice certification before shipping

Real-Time Package Tracking Solutions

How to track AllChinaBuy package status accurately?

After shipment confirmation:

  1. Login to your account
  2. Obtain the 17-digit tracking number
  3. Use our Global Tracking Portal
  4. For detailed transit info, click "Advanced Logistics Data"
Note:

Why does tracking show no movement for 7+ days?

Extended pauses usually indicate:

  • Customs inspection
  • Handover period
  • Rare cases

Customs & Local Delivery Issues

What happens if customs seizes my package?

Three-step resolution process:

  1. You'll receive an Official Customs Notification
  2. Submit necessary documents
  3. For unreleasable items processed within 30 business days

Add our Before Shipment Customs check Service

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