Resolving Order Issues with HipoBuy Support
2026-04-14
At HipoBuy, we strive for perfect order fulfillment. However, if you encounter missing items or Quality Control (QC) issues, our dedicated support team is here to help. Follow this guide for a swift resolution.
The Recommended Process
To ensure the fastest possible resolution, please follow these steps when reporting an issue:
- Gather Evidence First:
- Contact Support:
- Submit & Wait for Review:
- Contact Support:
Submitting Clear Evidence: The Key to Speed
Providing complete and clear proof is crucial for expediting your claim. Vague descriptions will cause delays.
For Missing Items:
- Unboxing Video:single, unedited video
- Photo Proof:
- Packing List:
- Photo Proof:
For QC Issues (Flaws, Damage, Wrong Item):
- Detailed Photos/Videos:
- Comparison Shots:
- Seller's QC Photos:
- Comparison Shots:
How to Submit Your Claim
Option 1: Live Chat Support
Use the chat function in your HipoBuy member center. Attach your evidence files (videos/photos) directly and provide a concise description of the issue. An agent will create a ticket for you.
Option 2: Order Spreadsheet Notes
For agents or users managing multiple items, add a detailed note in the shared order spreadsheet. Include a direct link
Important Tips & Reminders
- Act Promptly:
- Be Detailed:
- Patience is Appreciated:
- Refunds, once approved, are typically processed back to your HipoBuy balance or original payment method within 3-7 business days.
- Be Detailed: