LoongBuy Frequently Asked Questions
Welcome to LoongBuy’s FAQ section, where we address the most common questions from our users. Whether you're having trouble with your account, payments, or missing items, we’ve got you covered.
1. Account Troubleshooting
Q: How do I recover my LoongBuy account?
A: If you can’t access your account, use the "Forgot Password" feature on the login page. You’ll receive reset instructions via email. Still stuck? Contact LoongBuy Support.
Q: Why was my account locked?
A: Accounts may be locked due to multiple failed login attempts or security concerns. Contact our help center
2. Payment Problems & Recharge Issues
Q: Why did my LoongBuy payment fail?
A: Common reasons include insufficient funds, incorrect card details, or bank restrictions. How to fix recharge issues:
- Check your card/Payment provider balance.
- Ensure your billing details match exactly.
- Try another payment method.
Q: My payment went through, but the balance didn’t update.
A: Processing delays can take up to 24 hours. If the issue persists, send your payment receipt to our support team.
3. Missing or Out-of-Stock Items
Q: What happens if an item I ordered is out of stock?
A: You’ll receive a refund or store credit automatically. For missing itemsOrder Help
A: Enable “Notify Me”
Q: How can I track restocked items?
4. Need More Help?
Visit LoongBuy’s official Help Center[email protected]. We’re here 24/7 to assist!