Many users express concerns about the safety of using shopping agents. To address these concerns, AllChinaBuy has implemented a comprehensive escrow system and dispute resolution process. This includes inspection periods, quality dispute procedures, logistics compensation policies, and official arbitration rules. Below we break down the platform’s safety mechanisms and real-case resolution strategies.
1. AllChinaBuy’s Triple-Protection Escrow System
- Payment Security:
- 7-Day Inspection Period:
- Quality Guarantee:
- 7-Day Inspection Period:
2. Common Scenarios & Platform Response
Case 1: Out-of-Stock Items (Solution: 48-Hour Sourcing Attempt)
When purchased items become unavailable, our system automatically notifies suppliers. 89% of cases are resolved through substitute products or vendors within two business days, with users receiving quality-comparable alternatives.
Case 2: Shipping Damage (Procedure: Visual Evidence Submission)
For logistics- damaged goods, users must submit unboxing videos/photos within 24 hours of receipt. Over 92% of properly documented cases receive full reimbursement within 48 hours.
3. Exclusive Arbitration Process Timeline
- Initial Complaint Submission (48-hour vendor response window)
- Mediation Phase (3 business days for evidence exchange)
- Final Arbitration (Priority escalation to platform specialist)
2023 Resolution Data:
4. Fraud Prevention Measures
Vetted seller scoring system with automated suspensions for:
- Multiple late shipments (>48hrs past deadline)
- Repeated product specification violations
- Unresponsive merchants during disputes (>12hrs silent)
With machine-learning based risk detection and 24/7 multilingual support, AllChinaBuy maintains 0.26% dispute rate