Does AllChinaBuy Offer Purchase Protection?

AllChinaBuy provides a structured refund policy covering undelivered, defective, or wrongly shipped items. Key scenarios eligible for refunds include:

  • Non-delivery past the estimated shipping window (typically 45-60 days)
  • Significant product defects or functional issues
  • Item mismatch with product description

Processing Time:

How to Request a Refund on AllChinaBuy

  1. Log into your account and navigate to "Order History"
  2. Select "Request Refund" on the problematic order
  3. Upload supporting evidence (photos/videos of defects or incorrect items)
  4. Specify preferred resolution: replacement, store credit, or cash refund
  5. Submit and await customer service response (response time: 2-3 business days)

Balance Withdrawal Methods: Getting Your Money Back

Withdrawal Method Processing Time Minimum Amount Supported Countries
Original Payment Card 5-10 business days $20 Most countries
PayPal 3-7 business days $10 All supported regions
Store Credit Instant $1 Global

Important:

Troubleshooting Common Refund Issues

Contact your bank/PayPal to check pending transfers. Cross-border refunds may take additional 3-5 days beyond AllChinaBuy's processing time.

Ensure you're within the 30-day claims window. Quality disputes may require submitting video evidence of unboxing to verify defects.

Pro Tips for Smooth Refunds

  • Preserve all original packaging until resolving disputes
  • For expensive purchases, consider recorded unboxing sessions
  • Chinese holiday periods may extend processing times by 7+ days

Need instant help with your refund? Contact AllChinaBuy Support