LoongBuy FAQ: Common Questions Answered (Account Issues, Payment Failures & More)
2025-06-18
If you're encountering problems while shopping on LoongBuy, this FAQ guide provides quick solutions for common account, payment, and order-related issues.
1. Account Troubleshooting: Login & Security
Q: Why can't I log into my LoongBuy account?
- Password reset:
- Browser cache:
- Account locked:
- Browser cache:
Q: How do I secure my account after unauthorized access?
- Immediately change your password and enable two-factor authentication (2FA).
- Contact LoongBuy support
2. Payment Problems & Recharge Errors
Q: Why does my payment keep failing?
- Insufficient balance:
- Card issues:
- Bank blockers:
- Card issues:
Q: My recharge succeeded but didn't credit my LoongBuy balance—what now?
- Wait 5-10 minutes—delays occasionally happen.
- Check your payment receipt and send it to [email protected]
3. Missing/Out-of-Stock Items
Q: My order arrived with missing items. How do I request a refund?
Submit proof (order screenshots, unboxing video) via:
- In-app support chat
- Email:
Q: How long do restocks take?
Restocking times vary by product. Enable notifications for "Back in Stock"
Need More Help?
Visit the official LoongBuy Help Center[email protected]