How ACBUY Handles Common Disputes and Refunds: Case Studies & Policies
Online shopping disputes are inevitable, but ACBUY’s transparent resolution system ensures fair outcomes for both buyers and sellers. This article explores real case studies, explains the dispute process, and shares proven tips for successful refunds.
4 Frequent Dispute Scenarios on ACBUY
1. Product Unavailability (Out-of-Stock)
When Joe ordered a limited-edition headset, the seller failed to update inventory. ACBUY’s policy:
- Immediate full refund + 5% platform credit
- Option to reship if stock returns within 7 days
2. Incorrect Item Shipment
A customer received gardening tools instead of kitchen appliances. Solution pathway:
- Submit unboxing video within 48 hours
- Seller verification window (24hrs)
- Return shipping fee reimbursement
3. Extended Logistics Delay
Maria’s package was stuck in customs for 3 weeks - triggering compensation:
| Delay Duration | Action |
|---|---|
| 7-14 days | $5 store coupon |
| 15-30 days | Full refund, keep product |
Strategic Refund Request Process
Open dispute in Order Details
Upload clear evidence (photos/video tracking)
Choose resolution preference
Await mediation (avg. 2 business days)
Proven Success Tactic:
85% of optimally documented cases resolve in buyers' favor versus 62% with poor evidence. Always include:
- Original packaging barcodes
- Scale measurement for damaged items
3 Refund Misconceptions Debunked
Myth:
Reality:
Myth:
Reality:
Where ACBUY Draws the Line
While ACBUY mediates, exceptions include:
- Customized goods altered post-purchase
- Pet purchases violating import laws
Confident Shopping Starts Here
190+ dispute specialists work 24/7 to protect your transactions. Bookmark our interactive refund guide