Some users may worry about encountering issues like receiving subpar quality items (QC fails) or wrong shipments from sellers when shopping with SuperBuy, fearing they won’t have proper recourse. However, SuperBuy has a comprehensive after-sales arbitration process designed to protect buyers.
How SuperBuy's Arbitration Process Works
If you receive products that aren’t as ordered—for example, non-OG or non-LJR batches instead of the correct version—you can easily file a claim:
- Submit QC Photos:
- Provide Original Order Notes:
Once submitted, SuperBuy’s customer service team will review the case and mediate with the seller—such as negotiating an exchange, return, or refund—ensuring a fair resolution.
Transparent Buyer Protection
Unlike some platforms where buyers bear all risks, SuperBuy emphasizes transparent arbitration:
- Pro-Shopper Mediation:
- Document-Based Proof:
This system ensures users can confidently make purchases, knowing disputes are resolved fairly.
Rest assured—SuperBuy’s structured complaint process safeguards buyers. Whether it’s wrong items or quality concerns, documenting issues via their platform typically leads to satisfactory resolutions.