How to Use MuleBuy: A Step-by-Step Beginner's Guide
This tutorial provides a complete walkthrough of the MuleBuy platform, tailored for first-time users new to Chinese purchasing代理 services. Follow our guide below to effortlessly complete your first代购 order with实操 screenshots included.
1. Account Registration
2. Add Product Links
After logging in, navigate to "Submit Link" from the dashboard. Paste Chinese e-commerce URLs (Taobao, 1688, JD.com etc.) into the search框. The system will automatically fetch product title/images.
3. Select Specifications
- Variants:
- Quantity:
- Notes:
- Quantity:
4. Contact Customer Support
Use the floating chat widget or email [email protected] for:
• Price negotiations with sellers
• Stock availability checks
• Bundle discount requests
5. Review & Confirm Order
The team will verify your order details within 24 hours and send a confirmation email including:
- Exchanged USD amount
- Domestic shipping fee (China to warehouse)
- Total item weight estimation
6. Recharge & Payment
Add funds via:
• PayPal/Credit Card (+3% fees)
• Crypto (BTC/ETH with 1% discount)
• Wise/Bank Transfer (no附加费)
7. Choose Logistics Method
| Option | Duration | Best For |
|---|---|---|
| DHL Express | 5-8 days | Urgent shipments <2kg |
| EMS | 10-18 days | 4-10kg parcels |
| Sea Freight | 30+ days | Bulk orders |
Tip: Enable "Package Consolidation" to combine multiple orders.
8. Package Shipment
Receive tracking updates via email or under "My Orders". Standard processing:
1. 24h QC inspection at warehouse
2. International waybill generated
3. Updates after customs clearance
Troubleshooting Tips:
- Can't find the product? Forward the original purchase link manually to客服
- Payment failed? Try clearing browser cache or using another USD funding source
- CAYman/Hong Kong users: indicate "Special Economic Zone Import" to VAT减免
Ready to start? Click to activate new member 8%代购费 discount