When it comes to cross-border shopping and proxy purchasing, customers prioritize two critical factors: transaction securityreliable after-sales support. LOONGBUY, a leading platform in this space, has implemented robust measures to address these concerns, ensuring a seamless and trustworthy shopping experience for global users.
1. Escrow System: Protecting Buyer Funds
LOONGBUY employs a secured escrow balance system, where payment is held in trust until order completion. Sellers cannot withdraw funds until:
- The buyer confirms successful receipt of goods
- The item matches the described condition and specifications
This mechanism significantly reduces financial risks for buyers, preventing scams and ensuring sellers fulfill their obligations.
2. Transparent Dispute Resolution Process
In case of order issues, LOONGBUY offers a structured arbitration process:
- Buyers can file claims through the platform's Resolution Center
- Dedicated mediators review evidence from both parties
- All communication and decisions are documented for transparency
Over 92% of disputes are resolved within 3 business days, according to platform statistics.
3. Multilingual Support & Extended Availability
Understanding the global nature of cross-border commerce, LOONGBUY provides:
7×14 Hour Coverage
Customer service available from 6 AM to 8 PM UTC across time zones
Multilingual Team
Support in English, Chinese, Japanese, Korean, and Spanish
The average response time for urgent inquiries is under 30 minutes during operational hours.
Why Smart Shoppers Choose LOONGBUY
By combining financial safeguards with responsive support, LOONGBUY has established itself as a trusted intermediary
For cautious global shoppers navigating the complexities of cross-border purchases, LOONGBUY's systems provide the safety net that makes international buying manageable and secure.